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Treating Customers Fairly The ability to demonstrate consistent fair
treatment of your customers will rely significantly on the governance
structure and the performance culture that your senior team instil. We can take an objective look at your
business, spending time with key stakeholders to review the extent to which
TCF is understood, communicated, embraced and embedded within your
organisation. We can review specific
areas of operational concern e.g. product development, training and
competence, MI reporting or we can conduct a holistic strategic review. Our TCF strategic audit, structured
along the lines of an FSA TCF visit, focuses on senior management
understanding of TCF risks and mitigations within the business as well as the
communication of balanced performance objectives. |
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© 2gether Consulting 2011 | Legal disclaimer |
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