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File Monitoring Claims, sales or complaints files –
businesses must as a minimum meet the expectations of the FSA but will
probably have set their own quality benchmarks for performance which exceed
these. In some cases you have to meet the service expectations of business
partners too. An excellent way to demonstrate the competency of your staff
within and between teams and ensure consistency of performance is to
undertake a programme of independent file monitoring. 2gether Consulting is here to help. We can
put together a bespoke monitoring programme which can be run monthly or
quarterly as you require. Independent monitoring is an excellent way to
demonstrate your commitment to continuous improvement and will support your
Treating Customers Fairly culture. |
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© 2gether Consulting 2008 | Legal disclaimer |
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