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Complaints Monitoring If
you are newly authorised, 2gether Consulting can help you put in place
complaints procedures which both suit your business and meet regulatory
requirements. If you have an existing
procedure, it’s never a bad idea to review what’s in place and ensure it’s
clear, effective and up to date. We
can review your complaints file handling, making sure you are meeting your
obligations under the FSA’s DISP rules and that you are meeting and exceeding
your own internal standards. If you need assistance, we can also help you
demonstrate effective root cause analysis and continuous improvement by
putting in place a customer feedback committee in your business. |
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© 2gether Consulting 2008 | Legal disclaimer |
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